Many users may occasionally encounter messages indicating that their subscription is not eligible for an upgrade.
This article aims to clarify what this means, the common reasons behind it, and what steps you can take next.
Understanding Subscription Levels
Most subscription services operate on tiered plans, each offering different levels of access to features or content. These tiers are designed to cater to varying user needs and budgets. If you find yourself receiving a notification that your subscription is not eligible for an upgrade, it typically indicates one of the following scenarios:
1. Current Plan Limitations
If you are on higher level of yearly subcription and want to upgrade to a lower level of monthly subscription, you may encounter this error.
Or if you are in an auto-renewal plan and want to upgrade to the one-time plan, you may also meet this error.
2. Payment Issues
If there are any unresolved payment issues associated with your account—such as an expired credit card or pending payments—this could also result in restrictions on upgrading your subscription.
What Steps Can You Take?
If you’ve received a message indicating that your subscription is not eligible for an upgrade, here are some actionable steps you can follow:
1. Review Your Current Plan
Log into your account and review the details of your current subscription plan. Check if there are specific terms regarding upgrades and see if any conditions apply.
2. Check Payment Information
Ensure that all payment information is up-to-date and that no outstanding payments are preventing changes to your account status.
3. Contact Customer Support
If you’re unclear about why you cannot upgrade or believe this restriction is an error, kindly reach out to customer support for assistance by live chat or send email directly to the mailer: support@coohom.com.